CUSTOMER SERVICES
WHAT IS THE CUSTOMER HAPPINESS CENTER NUMBER?
For any enquiries, You can call us @ +971 4 397 4070. or call our Toll Free: 800-DREAMDRAW.
WHAT ARE THE SERVICING HOURS?
Our Customer Happiness Centre is available from 24 hours 7 days a week, on all social media channels.
WHAT IS THE CUSTOMER HAPPINESS CENTER EMAIL?
You can contact our Customer Happiness Centre by sending an email to customer-support@dreamdraw.us
PRODUCTS
WHY DO I NEED TO PURCHASE A PRODUCT?
When you purchase our product, you can also enroll yourself into our daily free promotional activity for a chance to win free rewards.
DO I HAVE TO BUY THE âPRODUCTâ TO ENTER THE DAILY PROMOTIONAL ACTIVITY?
Yes. The only way to participate in our free Promotional Activity is to purchase a Dream Draw product.
Each purchase provides you a chance to enter in our free promotional activity.
HOW MUCH DOES THE PRODUCT COST?
Dream Draw offers a wide variety of products, with over 100 different products available. The cost of each product varies, and directly corresponds to the potential prize range. You'll find products starting as low as AED 5.
WHERE CAN I PURCHASE THE PRODUCT?
The Dream Draw product is available on our web site, https://dreamdraw.us & the Dream Draw mobile apps
IS THERE A DIFFERENCE IN COST IF I PURCHASE ONLINE RATHER THAN AT A RETAIL OUTLET?
No. All Dream Draw products cost the same, regardless of how and where you purchase them.
I HAVE PURCHASED A COUPON FROM AN AUTHORISED DREAM DRAW RETAILER, DO I HAVE TO USE THE COUPON DURING THE SAME WEEK OF PURCHASE?
No. You do not need to use the coupon during that same week. You have up to 60 calendar days to enter your unique coupon code to recharge your wallet in your Dream Draw Account and purchase products or via the mobile app (when available). When you use your coupon, the full value of the coupon will be added to your online wallet.
DO I RECEIVE THE PRODUCT THAT I PURCHASED ONLINE?
When you complete your purchase, you'll have two convenient options for getting your product:
- Home Delivery: You can choose to have the product delivered directly to your specified delivery address. Delivery charges for this service start from AED 10 per product.
- Pickup from Office: Alternatively, if you prefer, you can select the "Pickup from Office" option and collect your purchased product in person from our Head Office.
WHAT IS THE MAXIMUM NUMBER OF PRODUCTS I CAN BUY IN A SINGLE TRANSACTION?
If you are buying our products online, the maximum number you can purchase in a single transaction is 15.
If you are buying from one of our retail outlets, the most you can purchase for cash in a single transaction is 15.
CAN I GET A VAT INVOICE FOR MY PURCHASE?
Yes. Just go to the History or Active Orders section on your My Account Dashboard, select the order you need the VAT Invoice for product and click on the Order Details option.
The Invoice will be displayed with the relevant order number.
WHERE CAN I COLLECT MY PRODUCT?
- Home Delivery: You can choose to have the product delivered directly to your specified delivery address. Delivery charges for this service start from AED 10 per product.
- Pickup from Office: Alternatively, if you prefer, you can select the "Pickup from Office" option and collect your purchased product in person from our Head Office.
PRIVACY
ARE MY ACCOUNT DETAILS SECURE?
Every effort has been made to ensure that your data is protected. Both our website and mobile app have state-of-the-art data security in place, and we comply with international data protection standards.
DO YOU SHARE ANY OF MY DATA WITH ANY THIRD PARTIES?
Yes. We do share your details but only to our third-party service providers. We only share what information they need to do their job as a minimum.
CREATING AN ACCOUNT ON THE WEB OR APP
HOW DO I CREATE AN ACCOUNT WITH DREAM DRAW?
Simply visit https://dreamdraw.us or download the DreamDraw mobile app from the Apple App Store for iOS or the Google Play Store for Android to create your account.
CAN I REGISTER MORE THAN ONE ACCOUNT?
No. Each customer can only have one registered account.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
For online purchases, we accept Visa and MasterCard credit and debit cards.
If you do not own a credit or debit card, you can visit an Dream Draw authorised retailer and make a purchase in cash.
DO I NEED AN EMAIL ADDRESS TO CREATE AN ACCOUNT?
Yes you do, but if you donât have one, then its easy to set-up.
Just click on one of these links below and you can set up an account for free.
Gmail
Hotmail/outlook
WALLETS
WHAT IS THE DIFFERENCE BETWEEN THE 2 WALLETS?
There are two electronic wallets (e-wallets) shown in your account.
The Wallet Balance holds all of the purchased credits (1 credit is equivalent to AED 1) that you can use to purchase products from our platform(s) and the other, the Winning Wallet, is used to transfer your earned reward(s) in your winning wallet, so you can have it transferred to your bank account.
Please note that, the Wallet balance amount cannot be requested for withdrawal. Only the winning wallet amount is considered for withdrawals.
You can transfer your winning wallet balance to your wallet balance to make more purchase, but once the amount is transferred to wallet balance, it becomes non-refundable.
WHAT IS THE WALLET BALANCE?
The Wallet Balance is your e-wallet which holds your purchased credits (1 credit is equivalent to AED 1) that can be used to make product(s) purchases from our platform.
WHAT IS WINNING WALLET?
The Winning Wallet is your e-wallet, in which all your earned rewards can be transferred. Then, Either you can choose to withdraw your winning wallet partially or complete, or you can transfer your winning wallet amount to your wallet balance to make future purchases.
Note: Any winning amount transferred to your wallet balance are subject to non-refundable and/or non-transaferable.
Your Wallet Balance to enter again;
Or, subject to withdrawing a minimum of AED 50, you canRequest to withdraw all your winnings and have it paid directly into your bank account or in cash through one of our approved Money Exchange partners (depending on your circumstances and the Dram Draw rules prevailing at the time); or
You can select a smaller amount to be withdrawn and have the remaining transferred to your Wallet Balance.
Note: For high value withdrawals from your Winning Balance, we may request proof of your identity to process your payment
CAN I TRANSFER MY BALANCE OUT OF THE WALLET BALANCE?
Any purchased credits held in the Wallet Balance cannot be withdraw/refunded.
HOW DO I ADD CREDITS INTO MY WALLET BALANCE?
Wallet balance can be updated:
Online (via the website) with coupon code purchased from any of our retail outlets or;
Any Visa/Mastercard
By transferring credits from your Winning Balance.
Note: Any credits transferred into the Wallet Balance cannot be refunded.
HOW DO I WITHDRAW MY EARNED REWARDS FROM THE WINNINGS WALLET?
When you transfer earned rewards out of the Winning Wallet, You need to transfer the Earned Rewards:
Subject to withdrawing a minimum of AED 100, you can
Request to withdraw all your winnings and have it paid directly into your bank account (depending on your circumstances and the Dram Draw rules prevailing at the time); or
You can select a smaller amount to be withdrawn and have the remaining transferred to your Wallet Balance.
Note: For high value withdrawals from your Winning Balance, we may request proof of your identity to process your payment
DAILY FREE PROMOTIONAL ACTIVITES
HOW DO I MATCH THE WINNING NUMBERS?
To understand the terms better in order to earn rewards and participate in our daily free promtional activities, please visit Promotional Activity on Purchase Terms page.
WHAT ARE THE GRAND REWARDS ON DREAM DRAW PRODUCTS?
You can check the Free Promotional Acitivites on Purchase Terms by visiting Promotional Activity on Purchase Terms page.
HOW DO I ENTER THE DAILY FREE PROMOTIONAL ACTIVITIES?
The daily free promotional activites are available only to customers who purchase a product(s) online from the Dream Draw website or mobile app, or from an authorised Dream Draw agent.
Simply log on to https://dreamdraw.us or download the Dream Draw mobile app and create your account.
If you purchased your product from an authorised Dream Draw agent, you will get an invoice of your purchaed product, in which you can choose the numbers of your choice and get your hands-on printed Invoice.
If you purchased the Dream Draw product online, you can directly enter the free promomotional activity by using the credits in your Wallet Balance and selecting numbers for the desired product manually, or by using the Quick Pick option (where random numbers are selected by the system on your behalf).
Remember, you can enter draws in advance by using the credits in your Wallet Balance to enter draws up to five weeks in the future so you can secure your numbers in advance.
HOW DO I PARTICIPATE IN DAILY FREE PROMOTIONAL ACTIVITIES?
Log on to https://dreamdraw.us and select âShop Nowâ, then navigate to Daily free promotional acitivites.
After selecting how many products you would like to be purchasing, you will be able to:
Manually pick your preferred numbers or;
Have the system randomly select them for you by using the âQuick Pickâ option.
HOW DO I KNOW IF IâVE EARNED REWARDS?
After each free promotional activitiy, the results will be available on all Dream Draw digital platforms.
You will be able to check the results on all of our social media accounts, or website: https://dreamdraw.us or through the mobile app in the âOrder Listingâ section in Dashboard Section.
WHERE CAN I VIEW MY PURCHASED ORDERS?
You will be able to check your purchased orders on https://dreamdraw.us through the âActive Ordersâ section in âMy Dashboardâ.
I DONâT LIVE IN THE U.A.E.; CAN I STILL PARTICIPATE IN THE DAILY PROMOITIONAL ACITIVITIES?
Yes. You may participate provided you meet our eligibility criteria (please refer to our Terms and Conditions and Rules Area). You must not be prohibited or restricted from entering the daily free promotional activities under the laws of your jurisdiction of residence, or jurisdiction in which you are physically located at the time of opting.
You can enter the daily free promotional activities by purchasing Dream Draw product(s) from our website (https://dreamdraw.us) or through the Dream Draw mobile app, or from any of our retail outlets.
I AM A RESIDENT OF THE U.A.E., BUT A NATIONAL OF A BLACKLISTED COUNTRY â CAN I STILL THE FREE DAILY PROMOTIONAL ACTIVITIES?
As long as you meet our eligibility requirements, you can purchase our product(s) and enter in our free daily promotional activities.
I BOUGHT THE PRODUCT FROM A RETAILER AND I CANNOT REDEEM THE COUPON CODE.
Please check the coupon code carefully against what you have entered, and/or try to enter it again.
If you are still unable to redeem the coupon code, you can contact our Customer Hapiness Center by sending an email to customer-support@dreamdraw.us or call on +971 4 397 4070 and the Customer Happiness Center Agents will be more than happy to assist you further.
HOW LONG CAN I KEEP MY âWALLET BALANCEâ?
The credits in your Wallet Balance do not expire and will remain in your account for you to use at any time, this is subject to your account remaining active.
If your account becomes deactivated by our complaiance team, you need to provide enough evidance in order for complaince team to reactivate your account. Otherwise, any wallet balance held in a disabled account shall be lost permanently.
MY ACCOUNT IS SHOWING AS DEACTIVATED.
Your account can get deactivated due to malicious activity noted by our compliance team, and the reason must have been sent in an SMS to your registered phone number and/or to your registered phone number.
In this case, we advise you to reach our complaince team at +971 4 397 4070 to resolve the issue and to regain access to your account.
CAN I CANCEL MY ENTRY TO DAILY FREE PROMOTIONAL ACTIVITY?
Once you have enrolled and received confirmation of your purchase, you cannot cancel the product purchase, but you can request for cancellation with an adequete reason of cancellation.
The decision to cancel the product purchase depends solely upon the Adminstration of Dream Draw L.L.C.-FZ.
IS THERE AN AGE LIMIT TO PARTICIPATE IN DAILY FREE PROMOTIONAL ACTIVITIES?
To create an account and purchase our products, You need to be a minimum of 18 years old.
I HAVENâT RECEIVED THE PURCHASE TRANSACTION CONFIRMATION.
All Products purchased with daily free promotional activities are listed under Dashboard > Order Listing Area.
You can also contact the Customer Happiness Center for more details, and/or you can send an email to customer-support@dreamdraw.us, or call us on +971 4 397 4070.
WHEN IS THE DAILY PROMOTIONAL ACTIVITIES RESULTS ANNOUNCED?
The daily promotional activities are being conducted everyday after 11:58 PM (GMT +4) after the sales are closed, The daily free promotional activites results being conducted and the results are announced to public at 12:30 AM (GMT +4) midnight.
Note: the timings may vary from time to time due to special circumstances.
WHAT IS THE LAST TIME TO OPT IN TO ENTER THE DAILY PROMOTIONAL ACTIVITIES?
You can purchase our products till 11:58 PM (GMT +4) on each day to be able to enroll into our daily free promotional activities.
Note: the timings may vary from time to time due to special circumstances.
WHAT ARE THE PAST DRAW WINNING NUMBERS?
The winning numbers from any past draws are available on https://dreamdraw.us , the mobile app (when available) and our social media channels. Note: The latest draw results will also be announced, when you call the Customer Service Centre on +971 4 397 4070.
WINNERS
HOW DO I GET MY EARNED REWARDS?
You can check your earned rewards in your Dashboard > Order Listing, after the results has been announced.
You can transfer the earned rewards into your winning wallet, after the results has been announced
You can then choose to transfer some to your Wallet Balance and use the credits to make future product purchases or you can select to withdraw it, subject to certain identity checks and other conditions.
I LIVE OUTSIDE OF THE UAE. HOW DO I COLLECT MY WINNINGS?
If you have earn free rewards, you can transfer your earned rewards to your winning wallet, then you can choose to either transfer it into your Wallet Balance or choose to withdraw your free rewards into your Bank Account. This can be done by navgiating to My Dashboard > Accounts > Transfer/Withdrawal Section.
All rewards earnings shall be paid in United Arab Emirates Dirhams (AED) only.
IF I WIN, DO I HAVE TO REVEAL MY IDENTITY?
Yes. As a condition of participation, if you earn free rewards, Dream Draw have the right to publicise certain details about you.
Note: This will be managed sensitively, and personal circumstances will be taken into account.
WHERE CAN I VIEW MY ORDERS/EARNED REWARDS HISTORY?
You can check your orders/earned rewards history in your Dashboard section under Order Listing, on https://dreamdraw.us or on the mobile app.
WHERE DO I FIND PAST PROMOTIONAL ACTIVTIES RESULTS?
The Past Results of Free Promotional Activities are available on https://dreamdraw.us, the mobile app (when available) and our social media channels.
Note: The latest free promotional activities results will also be announced daily on all our social media accountS..
IF I WIN ANY REWARD, WHO PAYS THE TAX IN MY COUNTRY?
Any taxes that apply in your home country will need to be borne by you. We recommend that you consult a financial advisor in the event of winning. We can recommend a financial advisor, but the choice as to who you use is yours.
HOW LONG DO I HAVE TO CLAIM MY EARNED REWARD?
Earned Reward(s) shall be claimed by the participant within 60 days from the draw date.
TECHNOLOGY
I CANNOT LOG IN TO MY ACCOUNT, WHAT SHOULD I DO?
Please check your username and password and try again.
Should the problem persist, please initiate the âForgot Passwordâ procedure and follow the relevant instructions.
MY ACCOUNT IS LOCKED, HOW LONG DO I HAVE TO WAIT UNTIL I CAN USE IT AGAIN?
The system allows you five attempts to enter the correct password, following which your account will be locked for 10 minutes. After this, please try to login again or reset your password using the âForgot Passwordâ option.
I DO NOT HAVE A SMARTPHONE. HOW CAN I PURCHASE A PRODUCT AND ENTER THE DREAM DRAW ?
You can still purchase the Dream Draw product through our website https://dreamdraw.us or you can buy products from an authorised Dream Draw agent.
MY INTERNET CONNECTION CRASHED, HOW DO I KNOW IF THE PURCHASE WAS COMPLETED?
Unless you receive a purchase confirmation from Dream Draw, by email or an in-application message, then the transaction has not been completed.
You can double-check by going on to the website or mobile app and checking the âActive Ordersâ section.
If you need any further help, please call the Dream Draw Customer Service Centre on +971 4 397 4070 and the team will be able to assist you further.