• Introduction

    These Terms and Conditions ("Terms") govern the use of the Dream Draw LLC - FZ ("Dream Draw," "we," "us," or "our") platform, website, mobile application, and any related services (collectively, the "Platform"). By accessing or using the Platform, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

  • Use of the Platform

    • Eligibility: You must be at least 18 years old to use the Platform.

    • Account Creation: You may be required to create an account on the Platform. You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account.  

    • Prohibited Activities: You agree not to:

      • Use the Platform for any illegal or unauthorized purpose.

      • Use the Platform to transmit any viruses, worms, or other harmful code.

      • Interfere with or disrupt the integrity or performance of the Platform.

      • Impersonate any person or entity.

      • Violate any applicable laws or regulations.

  • Dream Draw Servic

    • Description: Dream Draw provides a platform for users to participate in various creative contests and challenges.

    • Participation: Users buy our exclusive products from our store or main office and in return gets a free complementary raffle ticket to participate in the draw.

    • Product Delivery & Pickup Options: Dream Draw offers customers the flexibility to choose between convenient delivery within Dubai (with potential charges based on location and order size) and convenient pick-up from the Dream Draw office. Delivery times and availability may vary. Customers can track their orders and are provided with clear return and exchange policies for both delivery and pick-up options.

    • Refunds: Refunds will be issued in the following circumstances:

      • If the product received is damaged or not up to the expected quality standards..

      • If the product is not delivered to you, after 3 consecutive written follow-ups with our customer support team.

      • Refund Process:

        • Refunds may take up to 21 days from the date the refund is approved.

        • Refunds will be issued back to the original mode of payment used for the purchase.

      • Exceptions:

        • Refunds will not be processed solely due to a change of mind on the customer's part.

      • Prizes:

        • Prizes may include cash, merchandise, or other rewards.

        • Winners will be notified as specified in the contest rules.

      • Disputes:

        • All decisions regarding contest results are final.

        • Disputes regarding contest eligibility or prize awards will be resolved at Dream Draw's sole discretion.

  • ntellectual Property

    • Ownership: All content on the Platform, including but not limited to text, graphics, logos, and software, is the property of Dream Draw or its licensors and is protected by intellectual property laws.

    • User Submissions: By submitting content to the Platform, you grant Dream Draw a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.  

  • Disclaimer of Warranties

    THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DREAM DRAW DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.  

  • Limitation of Liability

    IN NO EVENT SHALL DREAM DRAW BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, OR GOODWILL.  

  • Indemnification

    You agree to indemnify and hold harmless Dream Draw and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorneys' fees, arising out of or relating to your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.  

  • Governing Law

    These Terms shall be governed by and construed in accordance with the local laws of the countries in which Dream Draw is registered, without regard to its conflict of law principles.  

  • Changes to These Terms

    Dream Draw reserves the right to modify these Terms and raffle mechanisms at any time. We will notify you of any material changes by posting the revised Terms on the Platform. Your continued use of the Platform after the effective date of any such changes constitutes your acceptance of the revised Terms.

  • Contact Us

    If you have any questions about these Terms, please contact us at info@dreamdraw.store

  • Severability

    If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.  

  • Entire Agreement

    These Terms constitute the entire agreement between you and Dream Draw with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, and understandings, whether oral or written.

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